Who to contact

Email or message us with your order number, the name on the order, and a short description of the request. For a damaged, defective, or incorrect item, include clear photographs.

• Company Hong Kong Wan Sen Co., Ltd.
• Email [email protected]
• Phone / WhatsApp +8613850488221 · WhatsApp
• Address Xiangcheng District, Zhangzhou City, Fujian Province, China

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Standard products

Unless a different policy is shown for a specific product, a return request for an eligible standard, non-custom product should be sent within 14 calendar days after delivery.

A change-of-mind return should generally be unused, undamaged, in substantially original condition, and sent back with the original packaging where that is reasonably possible. Return shipping for a change-of-mind return is normally the customer’s responsibility unless we agree otherwise or the law requires it. The original shipping charge may be non-refundable except where the law requires a refund or we agree otherwise.

Custom and made-to-order items

Custom, personalized, made-to-order, and specially printed products are made for a specific customer. Before production begins, we may be able to accept a cancellation or a change. Once production, printing, customization, or manufacturing has begun, a custom order is generally not cancellable or refundable because of a change of mind, and it is generally not eligible for a change-of-mind return.

That does not limit rights that apply by law to a defective, damaged, incorrect, or materially different product.

If we cancel an order

If a paid order is cancelled by us before it is fulfilled — for example because the item is unavailable — the refund is issued through the original payment method, or by another method we both agree on.

Damaged, defective, or incorrect items

If an order arrives damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible. After we review the order number, contact details, description, and photographs, the remedy may be a replacement, a refund, a partial refund, or another solution that fits the situation and the applicable law. Please keep the product and the packaging until that review is finished.