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Effective Date: September 4, 2026
Squoobee (“Squoobee,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting squoobee.com, purchasing our products, creating an account, contacting us, submitting a custom squishy request, or otherwise using our website and services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices and rights available to you.
Depending on how you interact with Squoobee, we may collect the following categories of information.
We may collect:
Full name
Email address
Phone or WhatsApp number
Billing and shipping address
Country
City
ZIP or postal code
Account login information
Order details and order number
Product selections and quantities
Messages, notes, inquiries, or customer service communications
Product reviews and ratings
Custom squishy requests
Artwork, designs, logos, characters, images, PDFs, AI files, PSD files, or other files you choose to upload
Any other information you voluntarily provide
When you make a purchase, we may collect information related to your order, including products purchased, quantities, pricing, shipping information, order status, and transaction records.
Payment information may be collected and processed by third-party payment processors. Depending on the payment provider used, Squoobee may not receive or store your complete credit or debit card details.
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Approximate location derived from IP address
Date and time of access
Website interaction data
Cookie and similar technology information
We may use personal information to:
Process and fulfill orders
Confirm purchases and payments
Arrange packing, shipping, and delivery
Provide order tracking
Create and manage customer accounts
Respond to questions and support requests
Communicate about an active order
Process custom squishy requests
Review uploaded artwork and design files
Prepare custom product quotations or production instructions
Coordinate with production and fulfillment partners
Prevent fraud, misuse, and unauthorized transactions
Maintain website security
Improve our website, products, and customer experience
Maintain business and transaction records
Comply with applicable legal, tax, accounting, regulatory, or law-enforcement requirements
Send promotional communications where permitted by law and where you have consented or otherwise have the right to receive them
When you submit artwork or other files through our “Make Your Own Squishy” service, those files may be accessed by Squoobee personnel and, where necessary, shared with manufacturers, production partners, designers, printing partners, or fulfillment providers for the purpose of evaluating, producing, quoting, or delivering your requested custom product.
Please do not upload confidential information that is unnecessary for your order.
You should only upload artwork or other materials that you own or have permission to use.
We may share personal information with service providers when reasonably necessary to operate our business.
These may include:
Manufacturers and production partners
Shipping and logistics companies
Payment processors
Website hosting providers
E-commerce and website service providers
Customer service providers
Email or communications providers
Analytics providers
Fraud prevention and security providers
Professional advisers such as accountants or legal advisers
We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, enforce our agreements, investigate fraud or security incidents, or protect the rights and safety of Squoobee, our customers, or others.
If our business, assets, or operations are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information may be transferred as part of that transaction where permitted by law.
Squoobee primarily serves customers in the United States and works with manufacturing and production partners that may be located in China or other countries.
As a result, personal information necessary to process, manufacture, ship, or support an order may be accessed or processed in countries outside your state or country of residence.
Where required by applicable law, we will take reasonable measures to protect personal information transferred internationally.
Squoobee may use cookies and similar technologies to operate and improve the website.
Cookies may be used for purposes such as:
Keeping items in your shopping cart
Remembering account sessions
Supporting checkout functionality
Maintaining website security
Remembering preferences
Measuring website traffic and performance
Understanding how visitors use the website
Supporting advertising or marketing features where enabled
Some cookies are necessary for the website to function properly.
You may control cookies through your browser settings. Disabling certain cookies may affect features such as login, shopping cart, checkout, or account functionality.
Where required by applicable law, we will request consent before placing non-essential cookies or provide appropriate choices regarding their use.
Squoobee does not intend to sell personal information for money.
However, certain analytics, advertising, cookie, or marketing technologies, if enabled on the website, may be treated as a “sale” or “sharing” of personal information under some U.S. state privacy laws.
Where such laws apply, eligible users may have the right to opt out of such processing.
If you provide your email address, phone number, or WhatsApp number, we may use it to communicate with you regarding:
Your order
Shipping
Payment issues
Customer service
Custom product requests
Design or artwork questions
Important service-related notices
We may also send marketing communications where permitted by law.
You may unsubscribe from promotional emails using any unsubscribe method provided in the message or by contacting us.
Service-related messages concerning an active order may still be sent where necessary.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing orders, providing customer service, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.
Custom design files may be retained for order fulfillment, reorders, customer support, production records, or legal purposes where reasonably necessary.
You may contact us if you wish to request deletion of your information or uploaded files, subject to any legal or legitimate business retention requirements.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account passwords and should notify us if they believe their account has been accessed without authorization.
Depending on where you live and which privacy laws apply to Squoobee, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Obtain information regarding how your information is collected, used, or disclosed
Request a portable copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of certain targeted advertising, sale, or sharing activities where applicable
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without unlawful discrimination
These rights are subject to applicable law and legal exceptions.
We may need to verify your identity before completing certain privacy requests.
If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to Squoobee and to your information, California residents may have additional rights, including rights to know, access, correct, delete, and obtain information about certain uses and disclosures of personal information.
Eligible California residents may also have rights to opt out of the sale or sharing of personal information and to limit certain uses of sensitive personal information.
Squoobee will not unlawfully discriminate against a customer for exercising applicable privacy rights.
To submit a request, contact us using the information provided below.
Purchases, customer accounts, checkout, and submission of personal information through Squoobee are intended to be completed by adults or by a parent or legal guardian.
Squoobee does not knowingly seek to collect personal information directly from children under 13 without appropriate parental involvement where required by law.
If you are under 13, please do not create an account, submit a custom artwork request, place an order, upload a file, or send personal information to us without your parent or legal guardian.
If a parent or guardian believes that a child has submitted personal information to Squoobee inappropriately, please contact us so that we can review the situation and take appropriate action.
Our website may contain links to third-party websites, payment providers, shipping services, social networks, WhatsApp, or other external services.
Those services operate under their own privacy policies and practices. Squoobee is not responsible for the privacy practices or content of independent third-party services.
We encourage you to review their privacy policies before providing information.
We may update this Privacy Policy periodically to reflect changes in our website, services, technologies, business practices, or applicable laws.
When material changes are made, the updated version will be posted on this page with a revised effective date.
Continued use of the website after an updated policy becomes effective is subject to the updated policy as permitted by applicable law.
If you have questions about this Privacy Policy or would like to submit a privacy request, contact:
Hong Kong Wan Sen Co., Ltd.
Store name: Squoobee
Website: squoobee.com
Email: [email protected]
WhatsApp / Phone: +86 138 5048 8221
Upload your character or cartoon artwork — we’ll turn it into a custom Squoobee print. After you submit, our team will contact you.